Outage in Revenue.io
Intermittent Issue Fetching Carrier Recordings to Conversation AI
Resolved Minor
April 23, 2026 - Started 13 days ago
- Lasted about 1 hour
Incident Report
We're aware of intermittent failures in our carrier partner's recording API that is delaying call recording ingestion into Conversation AI.
**Meeting recordings (Teams, Google, Zoom) are unaffected.**
We are monitoring the situation and our ingestion queues closely.
**Meeting recordings (Teams, Google, Zoom) are unaffected.**
We are monitoring the situation and our ingestion queues closely.
Components affected
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Latest Updates ( sorted recent to last )
13 days ago - at 04/23/2026 05:51PM
We're aware of intermittent failures in our carrier partner's recording API that is delaying call recording ingestion into Conversation AI.
**Meeting recordings (Teams, Google, Zoom) are unaffected.**
We are monitoring the situation and our ingestion queues closely.
13 days ago - at 04/23/2026 07:00PM
Our carrier partner is still investigating the root cause on their end. We're automatically re-attempting failed transfers, but some recordings may experience delays as we wait for their resolution.
We expect to provide another update in 2 hours or as soon as more information becomes available.
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