Outage in RevenueCat

Apple sandbox errors with "There is no information for In-App Purchases" message

Resolved Minor
November 22, 2023 - Started over 1 year ago - Lasted 5 days
Official incident page

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Outage Details

Testing in-app purchases in new apps in sandbox can result in an error from Apple stating "There is no information for In-App Purchases". This issue appears to be on Apple's end and only in sandbox. Current workarounds include testing using StoreKitTest framework: https://www.revenuecat.com/docs/apple-app-store#ios-14-only-testing-on-the-simulator We've filed a bug report with Apple and are continuing to monitor the situation.
Components affected
RevenueCat Apple Sandbox Receipt Server
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/28/2023 01:04AM

We no longer see this error in our testing and have received reports that this has been resolved. If you're still getting this error when testing in sandbox, please reach out to support: https://app.revenuecat.com/settings/support.

INVESTIGATING over 1 year ago - at 11/22/2023 08:14PM

Testing in-app purchases in new apps in sandbox can result in an error from Apple stating "There is no information for In-App Purchases". This issue appears to be on Apple's end and only in sandbox. Current workarounds include testing using StoreKitTest framework: https://www.revenuecat.com/docs/apple-app-store#ios-14-only-testing-on-the-simulator

We've filed a bug report with Apple and are continuing to monitor the situation.

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