Outage in RevenueCat

Payment processing delays with Stripe

Resolved Major
October 10, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

An ongoing issue with one of Stripe’s subscription API's is impacting our ability to validate purchases. Our engineering team is monitoring the issue, actively exploring ways to mitigate the impact for RevenueCat users and will provide updates as soon as we have more information. We apologize for any inconvenience this may cause and appreciate your patience.
Components affected
RevenueCat Stripe Receipt Server
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 07:43PM

And we're back! Or rather, the effected Stripe API is: Subscriptions are being validated again

We've disabled Fortress, and any temporarily granted entitlements will be rechecked

MONITORING 2 months ago - at 10/10/2024 07:27PM

To mitigate the impact of Stripe's subscription API issue, we’ve enabled Fortress for Stripe payments. This means new purchases will temporarily have entitlements granted without the usual validation checks.

Once the effected Stripe API is functioning normally, we’ll disable Fortress and revalidate purchases. Any mistakenly granted entitlements will be revoked, but all legitimate purchases will retain uninterrupted access to content.

We’ll continue to monitor the situation closely and provide further updates. Thank you for your understanding!

INVESTIGATING 2 months ago - at 10/10/2024 07:09PM

An ongoing issue with one of Stripe’s subscription API's is impacting our ability to validate purchases.

Our engineering team is monitoring the issue, actively exploring ways to mitigate the impact for RevenueCat users and will provide updates as soon as we have more information. We apologize for any inconvenience this may cause and appreciate your patience.

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