Outage in RevenueCat
Rico is having issues
Resolved MajorIncident Report
Summary AI Generated
RevenueCat's AI feature Rico experienced a complete outage lasting approximately 1.2 hours, during which all requests to the service failed. The root cause was an outage with an upstream AI inference provider, an external dependency outside of RevenueCat's direct control. The incident was resolved once the upstream provider recovered, with Rico returning to normal operation and confirmed stable.
We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time.
We will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/06/2026 06:14PM
Rico continues recovered and stable, we consider the incident resolved.
MONITORING
3 days ago - at 08/06/2026 05:16PM
Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved.
We will provide a final update shortly.
IDENTIFIED
3 days ago - at 08/06/2026 05:06PM
We've identified the issue: an outage with one of our upstream AI inference providers is causing Rico to fail. This is an external dependency issue, and we are actively monitoring the provider's status and working on mitigation options.
We will post another update as soon as we have more information.
INVESTIGATING
3 days ago - at 08/06/2026 05:04PM
We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time.
We will provide an update as soon as we have more information.
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