Outage in RevolutionEHR
ClinicAid Claim Submission Issue
Minor
September 22, 2026 - Started 14 days ago
Official incident page
Official incident page
Incident Report
We are investigating an issue affecting claim submissions to ClinicAid. Claims are currently not being accepted, and offices may receive the following error:
“Error processing provider: business_arrangement=[must be a 7 digit number]”
Our team is working with ClinicAid to identify the cause and determine next steps. We will provide additional updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
14 days ago - at 09/22/2026 06:08PM
ClinicAid has rolled back changes associated with this issue, and offices may now resume submitting claims. Our teams will continue working together to identify and implement a permanent solution while monitoring the integration.
INVESTIGATING
14 days ago - at 09/22/2026 04:23PM
We are investigating an issue affecting claim submissions to ClinicAid. Claims are currently not being accepted, and offices may receive the following error:
“Error processing provider: business_arrangement=[must be a 7 digit number]”
Our team is working with ClinicAid to identify the cause and determine next steps. We will provide additional updates as more information becomes available.
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