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This incident has been resolved.
Services are fully restored and CRM syncs are being reprocessed automatically.
Services are fully operational and PDF generations, CRM syncs, and notifications are completing as expected. We will continue to monitor the services as we work through the reprocessing of previously failed operations.
We’ve deployed a fix and are now seeing new PDF generations, CRM syncs, and notifications complete successfully. We’re working to reprocess any previously failed jobs for those tasks.
We’ve identified that the issue was caused by an automated upgrade performed by one of our infrastructure providers. Our team is actively working on a fix.
We are continuing to investigate this issue.
We are experiencing elevated error rates when generating PDFs and syncing to CRM
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