Outage in RevOps

Elevated error rates when generating PDFs, syncing to CRM, and Notifications

Resolved Major
October 06, 2025 - Started 25 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing elevated error rates when generating PDFs and syncing to CRM
Components affected
RevOps Console RevOps HubSpot Integration RevOps eSignature RevOps DocuSign Integration RevOps Salesforce Integration

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/06/2025 06:59PM

This incident has been resolved.

MONITORING 25 days ago - at 10/06/2025 06:30PM

Services are fully restored and CRM syncs are being reprocessed automatically.

MONITORING 25 days ago - at 10/06/2025 05:25PM

Services are fully operational and PDF generations, CRM syncs, and notifications are completing as expected. We will continue to monitor the services as we work through the reprocessing of previously failed operations.

IDENTIFIED 25 days ago - at 10/06/2025 04:53PM

We’ve deployed a fix and are now seeing new PDF generations, CRM syncs, and notifications complete successfully. We’re working to reprocess any previously failed jobs for those tasks.

IDENTIFIED 25 days ago - at 10/06/2025 04:25PM

We’ve identified that the issue was caused by an automated upgrade performed by one of our infrastructure providers. Our team is actively working on a fix.

INVESTIGATING 25 days ago - at 10/06/2025 02:37PM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 10/06/2025 02:37PM

We are experiencing elevated error rates when generating PDFs and syncing to CRM

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