Outage in RevSpring

PersonaPay Production Investigation

Resolved Major

January 02, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We have slowness in PersonaPay and are investigating the issue. Some pages fail to load.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/02/2026 11:06PM

The consumer portal, as well as the CSR portal, are both online and processing successful payments.

MONITORING about 1 month ago - at 01/02/2026 09:53PM

The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.

MONITORING about 1 month ago - at 01/02/2026 09:23PM

The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments.
The customer facing portal will remain unavailable while we continue to work the issue.

MONITORING about 1 month ago - at 01/02/2026 08:54PM

We have rolled back changes previously made and are continuing to work the issue.

MONITORING about 1 month ago - at 01/02/2026 08:00PM

We have intermittent degradation and the team continues to work the issue.

MONITORING about 1 month ago - at 01/02/2026 07:37PM

Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.

INVESTIGATING about 1 month ago - at 01/02/2026 06:47PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 01/02/2026 06:01PM

We have slowness in PersonaPay and are investigating the issue. Some pages fail to load.

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