Outage in Riege Software

Zur Zeit bestehen Probleme im Document-Service (Chartera) / Currently there are issues with the Document Service (Chartera)

Resolved Major
January 07, 2025 - Started 29 days ago - Lasted about 22 hours
Official incident page

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Outage Details

Zur Zeit bestehen Probleme im Document-Service (Chartera) Dadurch werden in vielen Fällen die Dokumente (Draft VBD und VBD etc.) nicht erstellt. Das zuständige Team arbeitet bereits an einer Lösung um die Funktion so schnell wie möglich wieder zur Verfügung zu stellen. In dringenden Fällen ist das Notfallverfahren anzuwenden. Falls das Notfallverfahren für einen bereits deklarierten Transit angewendet wird, muss der Anmelder die elektronischen Daten im System wieder annullieren um Doppelspurigkeit zu vermeiden. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Currently, there are issues with the Document Service (Chartera). As a result, documents (e.g., Draft VBD and VBD) are not being generated in many cases. The responsible team is already working on a solution to restore the service as quickly as possible. In urgent cases, the emergency procedure must be applied. If the emergency procedure is used for an already declared transit, the declarant must cancel the electronic data in the system to avoid duplication
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 01/08/2025 10:03AM

This incident has been resolved.

INVESTIGATING 29 days ago - at 01/07/2025 12:34PM

Zur Zeit bestehen Probleme im Document-Service (Chartera)
Dadurch werden in vielen Fällen die Dokumente (Draft VBD und VBD etc.) nicht erstellt.

Das zuständige Team arbeitet bereits an einer Lösung um die Funktion so schnell wie möglich wieder zur Verfügung zu stellen.
In dringenden Fällen ist das Notfallverfahren anzuwenden.
Falls das Notfallverfahren für einen bereits deklarierten Transit angewendet wird, muss der Anmelder die elektronischen Daten im System wieder annullieren um Doppelspurigkeit zu vermeiden.

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Currently, there are issues with the Document Service (Chartera).
As a result, documents (e.g., Draft VBD and VBD) are not being generated in many cases.

The responsible team is already working on a solution to restore the service as quickly as possible.
In urgent cases, the emergency procedure must be applied. If the emergency procedure is used for an already declared transit, the declarant must cancel the electronic data in the system to avoid duplication

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