Outage in Riege Software

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung / Currently, not all documents are available in Chartera. E-dec "Send to Passar" is currently not working.

Resolved Minor
August 04, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden. Currently, not all documents are available in Chartera. The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Components affected
Riege Software 🇨🇭 Switzerland

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/05/2025 11:37AM

Die Störung wurde behoben. Bei Sendungen bei denen ein Transit-Notfallverfahren eröffnet wurde, darf kein Transit im System eröffnet werden

The issue has been resolved.
For shipments where a transit emergency procedure was initiated, no additional transit should be created in the system.

INVESTIGATING 2 months ago - at 08/04/2025 03:05PM

E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden.

The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary

INVESTIGATING 2 months ago - at 08/04/2025 11:53AM

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung
E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden.

Currently, not all documents are available in Chartera.
The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Latest Riege Software outages

E-dec sent-to Passar funktioniert derzeit nicht / The e-dec sent-to Passar function is currently not working - 4 days ago
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Scope login issue - 23 days ago
Interruption of the EZT online - about 1 month ago
EDEC performance issues // EDEC Performanceprobleme - about 2 months ago

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