Outage in Riege Software

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung / Currently, not all documents are available in Chartera. E-dec "Send to Passar" is currently not working.

Resolved Minor

August 04, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden. Currently, not all documents are available in Chartera. The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Components affected

Riege Software 🇨🇭 Switzerland

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/05/2025 11:37AM

Die Störung wurde behoben. Bei Sendungen bei denen ein Transit-Notfallverfahren eröffnet wurde, darf kein Transit im System eröffnet werden

The issue has been resolved.
For shipments where a transit emergency procedure was initiated, no additional transit should be created in the system.

INVESTIGATING 9 months ago - at 08/04/2025 03:05PM

E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden.

The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary

INVESTIGATING 9 months ago - at 08/04/2025 11:53AM

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung
E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden.

Currently, not all documents are available in Chartera.
The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary

https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Latest Riege Software outages

Passar: Starke Verzögerungen beim Warenverkehr / Heavy delays in goods transportation - 6 days ago

Performance degradation at German Customs - 9 days ago

Scope email issues - 26 days ago

Chartera Output malfunction / Chartera Output Störung - 28 days ago

Edec Probleme / Edec problems - about 1 month ago

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