Outage in Riege Software

Issues with ATLAS NCTS

Resolved Major
October 28, 2025 - Started about 23 hours ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS. These affect arrival notifications and dispatch declarations. A support ticket has already been opened with the customs service desk, and we are awaiting their response. We will provide updates as soon as more information becomes available.
Components affected
Riege Software 🇩🇪 Germany

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 10/29/2025 11:45AM

This incident has been resolved.

INVESTIGATING about 22 hours ago - at 10/29/2025 01:20AM

We have just received the following message from ITZ Bund:
The specialist colleagues are working on the issue.

INVESTIGATING about 23 hours ago - at 10/29/2025 12:37AM

If necessary, the emergency procedure may be used for dispatch declarations.
ITZ Bund have provided the following master ticket number:
INC000007113162

INVESTIGATING about 23 hours ago - at 10/29/2025 12:29AM

We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS.
These affect arrival notifications and dispatch declarations.
A support ticket has already been opened with the customs service desk, and we are awaiting their response.
We will provide updates as soon as more information becomes available.

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