Outage in Riege Software

Issues with ATLAS NCTS

Resolved Major

October 28, 2025 - Started 4 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS. These affect arrival notifications and dispatch declarations. A support ticket has already been opened with the customs service desk, and we are awaiting their response. We will provide updates as soon as more information becomes available.

Components affected

Riege Software 🇩🇪 Germany

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/29/2025 11:45AM

This incident has been resolved.

INVESTIGATING 4 months ago - at 10/29/2025 01:20AM

We have just received the following message from ITZ Bund:
The specialist colleagues are working on the issue.

INVESTIGATING 4 months ago - at 10/29/2025 12:37AM

If necessary, the emergency procedure may be used for dispatch declarations.
ITZ Bund have provided the following master ticket number:
INC000007113162

INVESTIGATING 4 months ago - at 10/29/2025 12:29AM

We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS.
These affect arrival notifications and dispatch declarations.
A support ticket has already been opened with the customs service desk, and we are awaiting their response.
We will provide updates as soon as more information becomes available.

Latest Riege Software outages

Edec performance issues // Edec Performanceprobleme - about 15 hours ago

Current problems with creating the VBD // Derzeitige Probleme beim Erstellen der VBD - 1 day ago

Performance degradation at German Customs - 7 days ago

Issues with Scope - 7 days ago

In e-dec bestehen derzeit Probleme im Zusammenhang mit dem Ablauf der Interventionszeit / There are currently issues in e-dec related to the expiration of the intervention period. - 15 days ago

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