Outage in Riege Software
DMS Present Documents option does now work
Minor
May 18, 2026 - Started about 1 hour ago
Official incident page
Official incident page
Incident Report
When a DMS Control message is received without code 10(=document control) the Present Documents option in the DMS declaration does not work. Earlier a DMS Control message with code 10 was received, but somehow NL Customs is now sending code 40(physical control).
Workaround is: please report the MRN of the DMS declaration to our helpdesk. We will then adjust the DMS Control message to document control.
Components affected
Riege Software 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 hour ago - at 05/18/2026 07:33AM
The issue has been identified and a fix is being implemented.
MONITORING
about 1 hour ago - at 05/18/2026 07:32AM
When a DMS Control message is received without code 10(=document control) the Present Documents option in the DMS declaration does not work. Earlier a DMS Control message with code 10 was received, but somehow NL Customs is now sending code 40(physical control).
Workaround is: please report the MRN of the DMS declaration to our helpdesk. We will then adjust the DMS Control message to document control.
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