Outage in Riege Software
2026-07-08 Technical Issue with AES Customs Module
Resolved MinorIncident Report
At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/08/2026 06:51AM
This incident has been resolved. ATLAS AES and MCTS und EAS/WSK are working properly agan
MONITORING
10 days ago - at 07/08/2026 06:39AM
The Lucene rebuild was successful and the affected customs applications can be restarted in SCOPE. We are still monitoring the situation, but expect it to stabilise and for the applications to be fully operational again.
IDENTIFIED
10 days ago - at 07/08/2026 06:30AM
There appears to have been a problem with the Lucene index for AES, EAS and NCTS. The scripts are now running slowly again and Scope can be started. We are currently running a rebuild.
INVESTIGATING
10 days ago - at 07/08/2026 06:05AM
At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
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