A portion of Contact Center customers may be experiencing possible stuck contacts and agent sessions.

Internal testing and metrics are showing that the issue has cleared. RingCentral Contact Center teams are now confirming restoration of service through end-user feedback. Teams will continue to monitor for stability and the next update will be provided in 1 hour, or when a significant update in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occur.

RingCentral Contact Center teams are investigating the issue and will provide the next update in 4 hours, or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.