Outage in RingCentral

A portion of Contact Center customers may be experiencing login issues.

Resolved Minor
June 25, 2024 - Started 4 days ago - Lasted about 9 hours

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Outage Details

RingCentral Contact Center teams have received additional reports of impact relating to a previously closed incident. The incident is being reopened and the investigation is ongoing. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 06/26/2024 06:56AM

RingCentral Contact Center teams have confirmed that the issue causing login failures has been resolved. All services are functioning normally at this time.

UPDATE 3 days ago - at 06/26/2024 01:47AM

RingCentral Contact Center teams have identified a workaround for this issue. Please reach out to customer care for help with implementation. Teams are still continuing work to fully resolve this issue. The next update will be provided in the morning of June 26th or when a significant change in status occurs.

UPDATE 4 days ago - at 06/25/2024 10:35PM

RingCentral Contact Center teams have identified a workaround for this issue. Please reach out to customer care for help with implementation. Teams are continuing to work to fully resolve this issue. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 4 days ago - at 06/25/2024 09:48PM

RingCentral Contact Center teams have received additional reports of impact relating to a previously closed incident. The incident is being reopened and the investigation is ongoing. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

Inbound calls and faxes to a portion of customers in Canada may experience a fast busy tone due to an underlying carrier. - about 14 hours ago
A portion of RingCX customers may be unable to receive calls. - 2 days ago
A portion of Contact Center customers in Europe may be experiencing dropped calls, POC failures, or the inability to connect to their applications. - 2 days ago
A portion of Contact Center customers may be experiencing possible stuck contacts and agent sessions. - 3 days ago
A portion of Contact Center customers may be experiencing login issues. - 4 days ago

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