Outage in RingCentral

A portion of customers in Ontario, Canada may be experiencing inbound call and fax failures due to an underlying carrier issue

Resolved Minor
November 05, 2024 - Started 8 days ago - Lasted 1 day

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Outage Details

RingCentral Operations teams are investigating the issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound
Latest Updates ( sorted recent to last )
UPDATE 7 days ago - at 11/06/2024 10:43PM

The underlying carrier is continuing to work with their provider in the region to mitigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of November 7th or when a significant change in status occurs.

UPDATE 8 days ago - at 11/06/2024 04:26PM

The underlying carrier continues to work with their provider in the region to mitigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of November 6th or when a significant change in status occurs.

UPDATE 8 days ago - at 11/06/2024 02:12AM

The underlying carrier is working with their provider in the region to mitigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 6th or when a significant change in status occurs.

UPDATE 8 days ago - at 11/05/2024 10:23PM

RingCentral Operations teams are investigating the issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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