Outage in RingCentral

A portion of Contact Center customers may be experiencing calls failing to route to available agents.

Resolved Minor
November 11, 2024 - Started 11 months ago - Lasted about 2 hours

Incident Report

A portion of Contact Center customers may be experiencing calls failing to route to available agents. RingCentral Operations teams are investigating this issue and will send an update when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center
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Latest Updates ( sorted recent to last )
UPDATE 11 months ago - at 11/11/2024 04:46PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to RingCentral customer care.

UPDATE 11 months ago - at 11/11/2024 04:22PM

RingCentral Contact Center teams are performing a fix for the issue causing calls failing to route to available agents. RingCentral Operations teams will will send an update in one hour or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 11 months ago - at 11/11/2024 02:53PM

A portion of Contact Center customers may be experiencing calls failing to route to available agents. RingCentral Operations teams are investigating this issue and will send an update when more information becomes available. If you are experiencing this issue, please reach out to customer care.

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