Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in RingCentral

A portion of Contact Center customers may be experiencing agent application not loading

Resolved Minor
April 02, 2026 - Started about 2 hours ago - Lasted about 1 hour

Incident Report

Summary AI Generated

RingCentral experienced a minor incident where some Contact Center customers in the Americas region were unable to log into the agent application. The issue prevented agents from accessing their work interface, impacting contact center operations. The Contact Center teams implemented corrective actions and restored service after 53 minutes, with internal testing confirming the resolution.

A portion of Contact Center customers may be unable to log into the agent application. Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center

Need to monitor RingCentral outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
UPDATE about 1 hour ago - at 04/02/2026 09:47AM

Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability while awaiting end-user feedback to confirm resolution. If you are still experiencing this issue, please reach out to customer care.

UPDATE about 2 hours ago - at 04/02/2026 09:07AM

A portion of Contact Center customers may be unable to log into the agent application. Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

Latest RingCentral outages

A portion of customers in Barrie and Collingwood, Ontario, may be experiencing failing inbound calls and faxes - 2 days ago
A portion of customers may experience delayed SMS messages delivery for toll-free numbers to destinations within the United States and Canada due to an underlying carrier issue. - 2 days ago
A portion of Contact Center customers may be experiencing call refusals - 2 days ago
A portion of customers in Saint-Lambert, QC, may be experiencing incoming call and fax failures due to an underlying carrier issue. - 3 days ago
A portion of RingCentral customers in Barrie, Beeton and Collingwood, Ontario, Canada may experience fast busy on inbound calls due to underlying carrier - 4 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook