Outage in RingCentral
A portion of Contact Center customers may be experiencing call refusals
Resolved Minor
March 31, 2026 - Started about 21 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the EMEA region experienced an issue where they were unable to accept incoming calls, resulting in call refusals. The incident affected call processing capabilities for a portion of Contact Center users over a 4.2-hour period. Operations teams implemented fixes and mitigation measures that stabilized call processing, with service returning to normal levels.
A portion of Contact Center customers may be unable to accept calls resulting in refusals. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
about 19 hours ago - at 03/31/2026 12:32PM
Operations teams have confirmed that the inability to answer/ receive customer calls improved following recent fixes. Tests indicate that service has returned to normal. We are continuously monitoring stability and will provide an update in 4 hours or when any significant changes occur.
UPDATE
about 20 hours ago - at 03/31/2026 11:01AM
Contact Center teams report that recent mitigation measures suggest call processing stabilisation. Teams are continuing to investigate the underlying cause and will submit more info in 4 hours or when a significant change in status occurs.
UPDATE
about 21 hours ago - at 03/31/2026 09:49AM
A portion of Contact Center customers may be unable to accept calls resulting in refusals. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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