A portion of Contact Center customers may experience slowness, the inability to launch, or the inability to change statuses when using the Agent Application.

RingCentral Contact Center teams have performed corrective actions for this issue and are monitoring for stability. The next update will be sent in 1 hour, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams are currently performing corrective actions to restore service. There will be no additional impact as a result of this work. The next update will be provided as it becomes available. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have determined that this issue has not cleared based on internal testing and end-user feedback. Contact Center teams will reassess the issue and provide the next update in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have identified the cause of the issue affecting agent applications and are working on a potential fix. The next update will be sent in 1 hour, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams continue to investigate the issue affecting agent applications. The next update will be sent in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

A portion of RingCentral Contact Center customers may be unable to launch Max Agent.
RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.