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Internal testing suggests that the issue causing logging into CXOne Agent and call failures has been mitigated. Teams are continuing to monitor the situation. The next update will be provided in 4 hours or when a significant change in status occurs.
A portion of RingCentral Contact Center customers may experience issues logging into CXOne Agent.
RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.
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