Outage in RingCentral

A portion of customers in Mexico may be experiencing inbound call and fax failures due to an underlying carrier issue

Resolved Minor
November 06, 2024 - Started 6 days ago - Lasted 1 day

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Outage Details

RingCentral Operations teams are investigating the issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Fax - Inbound RingCentral Calling - Inbound
Latest Updates ( sorted recent to last )
UPDATE 5 days ago - at 11/07/2024 10:46PM

The underlying carrier has implemented a fix and will continue to monitor for stability. The next update will be provided in the afternoon of November 8th or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 6 days ago - at 11/07/2024 04:23PM

The underlying carrier has implemented a fix and are monitoring the results for stability. The next update will be provided in the afternoon of November 7th or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care. 

UPDATE 6 days ago - at 11/07/2024 02:11AM

The underlying carrier is working with their provider in the region to mitigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 7th or when a significant change in status occurs.

UPDATE 6 days ago - at 11/06/2024 10:05PM

RingCentral Operations teams are investigating the issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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