Outage in RingCentral

A portion of customers with numbers in London, Ontario in Canada may be unable to receive inbound calls and faxes due to an underlying carrier issue.

Resolved Minor
November 15, 2024 - Started 6 days ago - Lasted about 20 hours

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Outage Details

A portion of customers with numbers in London, Ontario in Canada may be unable to receive inbound calls and faxes due to an underlying carrier issue. RingCentral Operations teams are working with the underlying carrier to investigate this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. 
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound
Latest Updates ( sorted recent to last )
UPDATE 6 days ago - at 11/16/2024 01:00AM

The underlying carrier has confirmed that teams are on site and working to repair the fiber cut causing the outage. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 18th or when a significant change in status occurs.

UPDATE 6 days ago - at 11/15/2024 08:49PM

The underlying carrier has confirmed that teams are on site and working to repair the fiber cut causing the outage. The next update will be provided as more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 6 days ago - at 11/15/2024 05:01PM

The underlying carrier has determined that a fiber cut is the cause of the outage and technicians are on route to repair the damaged cables. The next update will be provided as more information become available. If you are experiencing this issue, please reach out to customer care.

UPDATE 6 days ago - at 11/15/2024 03:21PM

A portion of customers with numbers in London, Ontario in Canada may be unable to receive inbound calls and faxes due to an underlying carrier issue. RingCentral Operations teams are working with the underlying carrier to investigate this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. 

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