A portion of customers may experience call failures when trying to reach non-active extensions

RingCentral Operations teams have identified the root cause and are currently testing a potential fix in the staging environment. Once confirmed, it will be deployed in the next scheduled maintenance window. If you are experiencing this issue. please reach out to customer care. The next update will be provided in the morning of September 11th, or when a significant change in status occurs.

RingCentral Operations teams are continuing to investigate the issue causing call failures when trying to reach non-active extension. As a workaround, kindly consider doing the following:

1. Login to SW.
2. Navigate to Users > Users with Extensions.
3. Click on User Details.
4. Scroll down and click on [Send Invite].
5. A new activation email should then be sent to the email address configured on the extension.
6. Once the user/activation email recipient then completes the activation process, the extension will be enabled

If you are experiencing this issue, please contact RingCentral customer care.

A portion of customers may experience call failures when trying to reach non-active extensions. As a workaround, kindly activate inactive extensions to keep receiving calls on them. If you are experiencing this issue, please contact customer care.