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Outage in RingCentral

A portion of customers with numbers in Guelph and Pefferlaw, ON may be experiencing issues with inbound calls and faxes due to an underlying carrier.

Resolved Minor
September 13, 2026 - Started about 15 hours ago - Lasted about 14 hours

Incident Report

Summary AI Generated

A portion of RingCentral customers with phone numbers in Guelph and Pefferlaw, Ontario experienced disruptions to inbound calls and faxes due to an issue with an underlying carrier. The incident lasted approximately 14.3 hours and affected inbound calling and fax services across Americas, EMEA, and APAC regions. The carrier investigated the issue throughout the incident, with customers directed to contact customer care for assistance.

A portion of customers with numbers in Guelph and Pefferlaw, ON may be experiencing issues with inbound calls and faxes due to an underlying carrier.The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound RingCentral EMEA RingCentral Calling - Inbound RingCentral Fax - Inbound RingCentral APAC RingCentral Calling - Inbound RingCentral Fax - Inbound

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Latest Updates ( sorted recent to last )
UPDATE about 7 hours ago - at 09/13/2026 11:50AM

A portion of customers with numbers in Guelph and Pefferlaw, ON may be experiencing issues with inbound calls and faxes due to an underlying carrier. The underlying carrier is continuing to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE about 15 hours ago - at 09/13/2026 04:04AM

A portion of customers with numbers in Guelph and Pefferlaw, ON may be experiencing issues with inbound calls and faxes due to an underlying carrier.The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of Contact Center customers may be experiencing call refusals and degraded audio quality. - 2 days ago
A portion of customers may be intermittently experiencing SMS message failures when sending to a specific mobile carrier due to an underlying carrier issue. - 3 days ago
A portion of customers may experience call failures when trying to reach non-active extensions. - 3 days ago
A portion of customers may be experiencing intermittent inbound and outbound call failures via the application for RingCX in the APAC region. - 4 days ago
A portion of North America customers may experience performance degradation for SMS due to an underlying carrier. - 5 days ago

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