Outage in RingCentral

A portion of Contact Center customers in Europe may be experiencing stuck contact and agent sessions.

Resolved Minor

September 15, 2026 - Started about 7 hours ago - Lasted 29 minutes

Incident Report

Summary AI Generated

A portion of RingCentral Contact Center customers in Europe experienced stuck contact and agent sessions affecting the Americas and EMEA Contact Center components. The incident lasted approximately 29 minutes before recovery actions were completed to restore services. RingCentral teams are now monitoring systems for sustained stability following remediation.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Components affected

RingCentral Americas RingCentral Contact Center RingCentral EMEA RingCentral Contact Center

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Latest Updates ( sorted recent to last )

UPDATE about 7 hours ago - at 09/16/2026 12:45AM

RingCentral Contact Center teams are currently monitoring systems for sustained stability after completing recovery actions to restore services. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE about 7 hours ago - at 09/16/2026 12:41AM

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