Outage in Ringotel

Clients were not connecting to the server in Australia

Resolved Minor

January 23, 2024 - Started about 2 years ago - Lasted about 1 month
Official incident page

Incident Report

The team is investigating the issue which prevents the clients to properly connect to the service in Australia. The app status did not change to online or the calls did not come through to the app.

Need to monitor Ringotel outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/05/2024 01:59PM

This incident has been resolved.

MONITORING about 2 years ago - at 01/23/2024 08:57PM

We have upgraded our infrastructure in the Australian region and are monitoring the situation to ensure that the issue is resolved. Please note, if you have still not white-listed both primary and secondary Ringotel server IPs (in Australia region) in your Firewall, please do so to ensure high-availability of the service: 52.64.60.63, 3.105.29.244

IDENTIFIED about 2 years ago - at 01/23/2024 02:46PM

Our team has investigated the logs and identified the what caused the issue. We are working on the improvements that should fix the issue as well as prevent it from happening in the future.

INVESTIGATING about 2 years ago - at 01/23/2024 05:13AM

The team is investigating the issue which prevents the clients to properly connect to the service in Australia.
The app status did not change to online or the calls did not come through to the app.

Latest Ringotel outages

Ringotel Incident - India - 8 months ago

Ringotel Incident - US West - 8 months ago

Outage on Australia Region - 10 months ago

Outage on Australia Region - about 1 year ago

Call quality issues with OPUS codec enabled - over 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook