Outage in Ringover

Ralentissement Webapp

Resolved Major
August 03, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Ringover Web & Desktop Apps
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/03/2023 08:00PM

L'incident est complètement résolu depuis 20h14 sur l'ensemble de notre parc. Deux des quatres sites européens ont été impactés.
Les clients impactés ont été migrés sur des pools fonctionnels dès la détection de l'incident. Certains ralentissement de la plateformes ont été constatés impactant les appels sur notre service.
Nous avons préférés résoudre entièrement le problème en fin de journée afin d'assurer la meilleure qualité possible sur Ringover.
Nous continuons de monitorer l'activité et nous excusons de la gène occasionnée.
Un post mortem suivra cet incident.

IDENTIFIED almost 2 years ago - at 08/03/2023 02:36PM

The issue has been identified and a fix is being implemented.

MONITORING almost 2 years ago - at 08/03/2023 02:29PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 08/03/2023 02:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 08/03/2023 02:13PM

We are currently investigating this issue.

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