Severe issues with ftp.ripe.net/data.ris.ripe.net

Our mitigation on the 23rd solved the root cause of this incident. This incident has been resolved.

We applied a possible mitigation and are monitoring its effects.

The error rate has decreased since 01:30 UTC.

We are aware that the error rate is significant during some periods, effectively leading to a service outage. Unfortunately, the root cause seems to be multi-faceted, preventing a fast resolution. We are continuing to investigate this issue.

We apologise to third parties receiving alerts due to this issue. We aim to provide a update by Tuesday.

We are continuing to work on this issue.

We see intermittent periods with a significant fraction (0-20%) of failed requests to ftp.ripe.net or data.ris.ripe.net. The failures occur both before and after the connection establishes, on both IPv4 and IPv6. We are currently investigating this issue.