Rippling's third-party integrations, including Ramp and Box, experienced a 2.3-hour disruption where data syncing was delayed and admins saw accounts appearing as disconnected, though existing employee access remained unaffected. The issue was traced to a FluxProxy rollout that caused invalid-token behavior across integrations. The team resolved it by reverting the production change and retriggering syncs, which restored affected integrations.
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We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the FluxProxy rollout. The team reverted the change in production and retriggered syncs to recover affected integrations.
*What has been done*
- The production revert has been deployed successfully.
- Syncs were retriggered to reconnect integrations impacted by the incident.
- Impacted integrations, including Ramp and Box, have recovered after the revert and retriggered syncs.
*Customer next steps*
- For incident-related disconnects, recovery is being handled internally via the revert and retriggered syncs.
- Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually.
A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically.
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
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