Outage in Risotto
Email ticketing delays in upstream mail providers
Resolved MinorIncident Report
Summary AI Generated
Risotto experienced email ticketing delays due to an upstream issue between Google and their email provider, affecting email forwarding for Google Workspace users and potentially other email providers. The incident impacted the Risotto Slackbot component for 6.7 hours. The upstream issue was resolved, restoring normal email forwarding functionality.
We are investigating reports of delays in email forwarding for Google Workspace users. We've identified a potential issue between Google and our email provider, though no outage is publicly reported. Other email providers may also be affected.
If you use one or more Email Request Sources with Risotto, we recommend checking email delivery logs in the system used for forwarding (such as Google Workspace) to confirm the status of any messages received but not successfully forwarded.
Components affected
Risotto SlackbotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/09/2026 04:49AM
We believe the upstream issue was resolved.
MONITORING
2 months ago - at 04/08/2026 10:09PM
We are investigating reports of delays in email forwarding for Google Workspace users. We've identified a potential issue between Google and our email provider, though no outage is publicly reported. Other email providers may also be affected.
If you use one or more Email Request Sources with Risotto, we recommend checking email delivery logs in the system used for forwarding (such as Google Workspace) to confirm the status of any messages received but not successfully forwarded.
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