Outage in Rithum

Amazon Product Update and Order Import Issues

Resolved Minor

May 30, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Rithum is currently experiencing an issue affecting our ability to send product data and import orders for Amazon. As a result of this issue, you may see the following errors in the Amazon listing page: Rithum for Brands is temporarily unavailable. This alert will be updated with more information as it becomes available.

Components affected

Rithum Fulfill: Orders & Fulfillment Rithum System

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/30/2025 12:32PM

We have worked through the backlog of queued requests and all product and order updates are processing normally.

There is no action required on the part of Rithum clients.

MONITORING 11 months ago - at 05/30/2025 12:21PM

Our Engineering team has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.

INVESTIGATING 11 months ago - at 05/30/2025 11:56AM

Rithum is currently experiencing an issue affecting our ability to send product data and import orders for Amazon. As a result of this issue, you may see the following errors in the Amazon listing page:

Rithum for Brands is temporarily unavailable.

This alert will be updated with more information as it becomes available.

Latest Rithum outages

Amazon US and CA Merchant Fulfilled Order Import Issues - about 1 month ago

Brands Statuspage Migration to the Unified Rithum Statuspage - about 1 month ago

Amazon EU Merchant Fulfilled Order Import Issues - about 1 month ago

Rithum for Brands Configuration Update Issues - about 2 months ago

Rithum for Brands UI Delays Following Maintenance - about 2 months ago

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