Outage in Rithum

Amazon EU Merchant Fulfilled Order Import Issues

Resolved Minor

February 27, 2026 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Our Engineering team is currently investigating delays importing merchant fulfilled orders from Amazon EU locales. We have contacted Amazon and are awaiting additional information. This alert will be updated as more information is available

Components affected

Rithum Fulfill: Orders & Fulfillment Rithum Sell: Marketplaces, First Party & Webstores

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/01/2026 01:01AM

This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of Rithum clients.

IDENTIFIED about 1 month ago - at 02/28/2026 04:19AM

This issue is still ongoing. Amazon is working to resolve this issue with high priority. This alert will be updated as more information is available.

INVESTIGATING about 1 month ago - at 02/27/2026 08:44PM

This issue is still ongoing. Amazon is working to resolve this issue with high priority. This alert will be updated as more information is available.

INVESTIGATING about 1 month ago - at 02/27/2026 03:09PM

Our Engineering team is currently investigating delays importing merchant fulfilled orders from Amazon EU locales. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available

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