Outage in RLDatix

[RL6] [ALL] SERVICE INTERRUPTION

Resolved Major

July 19, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/22/2024 02:37AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/19/2024 03:29PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/19/2024 11:59AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/19/2024 11:11AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/19/2024 07:19AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/19/2024 06:07AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/19/2024 06:06AM

Hello RL6 Hosted Customers,

We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message.

Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/

If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved.

We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible.

Thank you,

The RLDatix Team

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