Outage in RLDatix

[RL6] [EST] SERVICE INTERRUPTION

Resolved Major

May 06, 2024 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/07/2024 01:36PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/06/2024 06:01PM

The reboot operation is completed and will continue to monitor for further issues.

MONITORING almost 2 years ago - at 05/06/2024 05:07PM

A few sites are reporting slowness and outages. We are going to perform an entire reboot of the entire Eastern cluster. Est. 30mins.

MONITORING almost 2 years ago - at 05/06/2024 03:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 05/06/2024 02:22PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/06/2024 02:08PM

Hello RL6 Hosted Customers,

We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message.

Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/

If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved.

We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible.

Thank you,

The RLDatix Team

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