Outage in RLDatix

[RL6ITC] SERVICE INTERRUPTION

Resolved Major

March 28, 2024 - Started almost 2 years ago - Lasted about 22 hours
Official incident page

Incident Report

Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/29/2024 12:55PM

This incident has been resolved.

MONITORING almost 2 years ago - at 03/28/2024 03:48PM

A fix has been implemented and all sites have recovered. We will continue to monitor.

IDENTIFIED almost 2 years ago - at 03/28/2024 03:23PM

The issue has been identified and we are working on a fix.

INVESTIGATING almost 2 years ago - at 03/28/2024 03:22PM

Hello RL6 Hosted Customers,

We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message.

Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/

If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved.

We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible.

Thank you,

The RLDatix Team

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