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Outage in Pagero Service

Pagero Online - Pagero Online Support email not available

Resolved Minor
June 19, 2026 - Started 29 days ago - Lasted 3 days
Official incident page

Incident Report

Our support email address, support.pageroonline@thomsonreuters.com, is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team. While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case: -Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online -Chat: Available through our support site -Phone: Please contact us directly via our support phone line We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved. If you have any questions, please contact our Support team

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 06/22/2026 05:17PM

This incident has now been resolved and the service is operating normally.
We apologize for the disruption and any inconvenience caused.
We've implemented improved processes and automation to help prevent this from happening again.

INVESTIGATING 26 days ago - at 06/22/2026 04:01AM

This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 26 days ago - at 06/21/2026 08:52PM

This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 27 days ago - at 06/21/2026 01:23PM

This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 27 days ago - at 06/21/2026 04:08AM

This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 27 days ago - at 06/20/2026 09:25PM

This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 28 days ago - at 06/20/2026 01:21PM

This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 28 days ago - at 06/20/2026 06:13AM

This issue is still under investigation. We will update the information as soon as new findings are made.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 28 days ago - at 06/20/2026 02:00AM

We are continuing to investigate the technical issue.

While we work to resolve it, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Please contact us directly via our support phone line

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 28 days ago - at 06/19/2026 10:00PM

We are continuing to investigate the technical issue. At this time, emails sent to support.pageroonline@thomsonreuters.com address may not be received by our support team.

While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:

Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Please contact us directly via our support phone line

We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

INVESTIGATING 29 days ago - at 06/19/2026 03:56PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 06/19/2026 10:25AM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 06/19/2026 10:20AM

Our support email address, support.pageroonline@thomsonreuters.com, is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team.

While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case:

-Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
-Chat: Available through our support site
-Phone: Please contact us directly via our support phone line

We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.

If you have any questions, please contact our Support team

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