Pagero Online - Issues with E-banking files towards banks

The issue has now been resolved and services are available and working as normal.

All affected files have been reprocessed. Please note that the affected files will need to be signed again in Pagero online. Make sure you are not reuploading duplicate files if you received an error notification.

The issue was caused by an update that had the unintended consequence where the PAIN001 file that is created by Pagero and sent to the bank, not having all the mandatory data.

We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

We are currently investigating an issue affecting some payment files sent from Pagero Online, mainly towards SEB and Handelsbanken.

The issue was identified at 15:30 CEST and may cause affected files to be rejected or not accepted due to missing required data. We are working on resolving the issue, and a fix is currently in progress.

Once the fix has been deployed, we will reprocess the affected files. Unfortunately, affected files will need to be signed again in Pagero Online.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team