Outage in Robin

Mobile app crashing on Android

Resolved Major
November 15, 2024 - Started about 1 month ago - Lasted 4 days
Official incident page

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Outage Details

The Robin mobile application (v3.29.7) may be crashing on Android version 14 or higher. A fix is being deployed to the Android store. Users on newer versions of Android should stick to v3.29.6 or install 3.29.8 when it becomes available.
Components affected
Robin Mobile
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/19/2024 03:38PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/16/2024 10:12PM

Version 3.29.8 is available in the play store.

IDENTIFIED about 1 month ago - at 11/15/2024 09:31PM

The Robin mobile application (v3.29.7) may be crashing on Android version 14 or higher. A fix is being deployed to the Android store. Users on newer versions of Android should stick to v3.29.6 or install 3.29.8 when it becomes available.

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Support chat is down - 24 days ago
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