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Outage in ROOK

[Production][ConnectionsPage][Polar] not returning after auth

Resolved Minor
May 08, 2023 - Started almost 3 years ago - Lasted 2 days
Official incident page

Incident Report

[Production][ConnectionsPage][Polar] Description: During automated tests in Production, the Polar connection had an error where it did not return to the Connections Page after the authentication process. This issue was detected by our automated testing and promptly fixed. Resolution: Our development team investigated the issue and resolved it, ensuring that the Polar connection now correctly returns to the Connections Page after the authentication process. The fix was deployed to Production. Next Steps: We will continue to monitor the Connections Page and the Polar connection to ensure that this issue does not reoccur. If you experience any issues, please reach out to our support team at [tech@tryrook.io]

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/11/2023 12:22AM

[Production][ConnectionsPage][Polar]

Description:
During automated tests in Production, the Polar connection had an error where it did not return to the Connections Page after the authentication process. This issue was detected by our automated testing and promptly fixed.

Resolution:
Our development team investigated the issue and resolved it, ensuring that the Polar connection now correctly returns to the Connections Page after the authentication process. The fix was deployed to Production.

Next Steps:
We will continue to monitor the Connections Page and the Polar connection to ensure that this issue does not reoccur. If you experience any issues, please reach out to our support team at [tech@tryrook.io]

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