Outage in Routific

Service Delays: Scheduling, Publishing, making changes to Routes and Orders and delivery of Customer Notifications in New Routific

Resolved Major
October 29, 2025 - Started 7 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications. We'll be posting an update in the next 30 minutes.
Components affected
Routific Beta

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/29/2025 09:26PM

This incident has been resolved.

MONITORING 7 days ago - at 10/29/2025 08:06PM

We’ve identified and implemented a fix for the issue.
Delayed actions are being reprocessed, and we’re monitoring the situation closely.

INVESTIGATING 7 days ago - at 10/29/2025 07:44PM

We are still investigating the issue.
Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue.
The next update will be in 30 minutes.

INVESTIGATING 7 days ago - at 10/29/2025 07:15PM

We are still investigating the scope of the outage.
Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue.
The next update will be in 30 minutes.

INVESTIGATING 7 days ago - at 10/29/2025 06:46PM

One of our third-party providers is experiencing downtime and thus affecting some service in new Routific.
The next update will be in 30 minutes.

INVESTIGATING 7 days ago - at 10/29/2025 06:18PM

We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications.

We'll be posting an update in the next 30 minutes.

Latest Routific outages

Routific (app.routific.com) Outage - 8 days ago
Driver live location not visible on dispatcher map (old Routific) - 12 days ago
Unable to dispatch routes and send SMS customer notifications - 17 days ago
Some users may be unable to access or use the New Routific (beta.routific.com). - 3 months ago
Some users may be unable to access New Routific at beta.routific.com. - 4 months ago

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