Outage in RSA ID Plus

RSA ID Plus Telephony Services (US Region)

Resolved Minor
August 28, 2025 - Started 18 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing service degradation affecting SMS delivery to the United States. Customers may notice delays or difficulties when sending messages to US-based recipients. Our team is actively working with our SMS partners to resolve the issue as quickly as possible. Voice OTP is not impacted and remains available as an alternative authentication method.
Components affected
RSA ID Plus SMS
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 08/29/2025 12:12AM

After monitoring the fix, SaaS Operations has determined that the incident affecting SMS delivery to the United States has been resolved.

We will post a root cause analysis as soon as it is available.

MONITORING 18 days ago - at 08/28/2025 09:22PM

Our SMS Partner has marked the issue as resolved at 21:00 UTC. We will continue to monitor for any remaining issues.

IDENTIFIED 18 days ago - at 08/28/2025 07:42PM

We are currently experiencing service degradation affecting SMS delivery to the United States. Customers may notice delays or difficulties when sending messages to US-based recipients.

Our team is actively working with our SMS partners to resolve the issue as quickly as possible. Voice OTP is not impacted and remains available as an alternative authentication method.

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