Outage in Rubrik

Cloud Native Backups for EC2 Instances are failing in US-EAST-1 region due to an AWS outage

Resolved Minor
December 13, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are noticing increased error rates and latencies for AWS CreateImage API calls in the US-EAST-1 Region(AWS Health Page: https://health.aws.amazon.com/health/status). It is impacting the availability of Polaris Cloud Native services. Symptom(s): EC2 Instance Backups might fail. Incident Start Time: 12/13/2022 08:55 AM UTC Workaround: None at this time. We are monitoring the situation as AWS continues to remediate the impact across their services.
Components affected
Rubrik Cloud Data Protection

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/13/2022 01:13PM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 12/13/2022 12:17PM

We are noticing increased error rates and latencies for AWS CreateImage API calls in the US-EAST-1 Region(AWS Health Page: https://health.aws.amazon.com/health/status).
It is impacting the availability of Polaris Cloud Native services.

Symptom(s): EC2 Instance Backups might fail.

Incident Start Time: 12/13/2022 08:55 AM UTC

Workaround: None at this time.

We are monitoring the situation as AWS continues to remediate the impact across their services.

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