Outage in Runway
Video upscale tasks cannot be started
Resolved MinorIncident Report
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/02/2026 04:56PM
This incident has now been resolved.
MONITORING
4 months ago - at 01/02/2026 04:33PM
A fix for the issue is rolling out, users should see successful video upscales shortly.
IDENTIFIED
4 months ago - at 01/02/2026 08:14AM
We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.
INVESTIGATING
4 months ago - at 01/02/2026 06:04AM
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
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