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Outage in Runway

Elevated error rates

Resolved Major
May 21, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating elevated error rates for some video tools.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/21/2025 10:45PM

We've rolled out a fix to users and are monitoring it.

IDENTIFIED 12 months ago - at 05/21/2025 09:26PM

We have identified the cause of the elevated error rates for some tools, and are working on a fix.

INVESTIGATING 12 months ago - at 05/21/2025 07:56PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING 12 months ago - at 05/21/2025 07:51PM

We're investigating elevated error rates for some video tools.

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