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Outage in Runway

We've identified a problem and are working on a fix

Resolved Major
May 13, 2026 - Started 12 days ago - Lasted about 5 hours
Official incident page

Incident Report

Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/13/2026 01:32PM

This incident has now been resolved.

MONITORING 12 days ago - at 05/13/2026 12:29PM

We've released a fix and are seeing improvements. Previously failed submissions can now be retried.

We're monitoring closely to ensure the fix fully resolves the issue for everyone.

IDENTIFIED 12 days ago - at 05/13/2026 10:24AM

We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.

INVESTIGATING 12 days ago - at 05/13/2026 09:11AM

Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

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