Outage in Ruvna
Veracross Import Sync Failures
Resolved MinorIncident Report
We’re seeing an increase in import sync failures for some Veracross schools. The Veracross API is currently returning empty responses, which is preventing data from syncing into Ruvna.
We’ve contacted Veracross support and are working with them to find the cause. We’ll post updates here as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/19/2026 01:57PM
The issue has been resolved.
MONITORING
12 days ago - at 10/16/2026 05:57PM
A fix has been implemented and we are monitoring results.
INVESTIGATING
12 days ago - at 10/16/2026 01:15PM
A sync was successfully run for all impacted Veracross schools. We are continuing to investigate the root cause with Veracross support.
INVESTIGATING
13 days ago - at 10/15/2026 04:55PM
We’re seeing an increase in import sync failures for some Veracross schools. The Veracross API is currently returning empty responses, which is preventing data from syncing into Ruvna.
We’ve contacted Veracross support and are working with them to find the cause. We’ll post updates here as we learn more.
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