Outage in Rybbon

AWS Service Degradation

Resolved Major
June 13, 2023 - Started over 1 year ago - Lasted 38 minutes
Official incident page

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Outage Details

AWS has reported an increase in error rates and latencies in accessing several AWS services in the US-EAST-1 region where BHN Rewards application is hosted. This has impacted our ability to service API requests and integrations. You may see increased errors while accessing our API or while using our integrations. AWS has identified the root cause as an issue with AWS Lambda service and is working towards a resolution. We will provide an update as soon as we hear from AWS on a resolution
Components affected
Rybbon Production API Rybbon Application
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/13/2023 09:08PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 06/13/2023 08:36PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/13/2023 08:34PM

AWS has reported an increase in error rates and latencies in accessing several AWS services in the US-EAST-1 region where BHN Rewards application is hosted. This has impacted our ability to service API requests and integrations. You may see increased errors while accessing our API or while using our integrations. AWS has identified the root cause as an issue with AWS Lambda service and is working towards a resolution. We will provide an update as soon as we hear from AWS on a resolution

Latest Rybbon outages

Scheduled release upgrade version 12.7 - over 1 year ago
Application outage - about 2 years ago
API Partial outage - about 3 years ago
Email delivery issue - about 3 years ago
Email service provider delivery issue - about 3 years ago

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