Outage in Rybbon

AWS Infrastructure downtime reported

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently facing an issue with the BHN Rewards API due to AWS service provider is having issue in network load balancers and are now seeing connectivity and API recovery for AWS services. We will keep you posted the status of the service when the services would get restored.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/21/2025 01:22AM

The issue has been successfully resolved. All services, including the BHNR API, have been verified and are now functioning as expected. We will continue to monitor the systems to ensure stability.

IDENTIFIED 3 days ago - at 10/20/2025 05:03PM

We are currently facing an issue with the BHN Rewards API due to AWS service provider is having issue in network load balancers and are now seeing connectivity and API recovery for AWS services.
We will keep you posted the status of the service when the services would get restored.

Latest Rybbon outages

API outage - 8 months ago
AWS Service Degradation - over 2 years ago
Application outage - about 3 years ago
API Partial outage - almost 4 years ago

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