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Outage in S&P Global Energy

SPGCI - Information Hub Direct Connect (IHDC) - Service Disruption Notification

Resolved Major
June 23, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an outage that has affected the availability and performance of our Information Hub Direct Connect (IHDC) Data manager. Our teams are engaged and actively investigating the issue. We understand the inconvenience this may cause and appreciate your patience and understanding as we work to resolve the issue promptly. If you require further assistance, please contact the Client Service team via ci.support@spglobal.com.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/23/2025 03:49PM

The incident has been resolved. You can now rerun your job to ingest the data.
We appreciate your patience and understanding during this time.

If you require further assistance, please contact the Client Service team via ci.support@spglobal.com.

INVESTIGATING 10 months ago - at 06/23/2025 12:49PM

We are currently experiencing an outage that has affected the availability and performance of our Information Hub Direct Connect (IHDC) Data manager. Our teams are engaged and actively investigating the issue.

We understand the inconvenience this may cause and appreciate your patience and understanding as we work to resolve the issue promptly. If you require further assistance, please contact the Client Service team via ci.support@spglobal.com.

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