Outage in Drata ( SafeBase )
SafeBase <> Salesforce integration degradation
Resolved MajorIncident Report
Summary AI Generated
The SafeBase Salesforce integration experienced a major outage lasting 23.5 hours from June 6-8, 2026, where a subset of customers could not perform Salesforce data lookups due to refresh token expiration issues at the integration provider. SafeBase's core platform remained operational and no customer data was compromised during the incident. The integration was fully restored on June 9, with the team implementing permanent measures to prevent similar authentication failures.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/09/2026 10:07PM
The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider.
We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side.
We apologize for the disruption and appreciate your patience.
INVESTIGATING
3 days ago - at 06/08/2026 10:40PM
We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.
INVESTIGATING
3 days ago - at 06/08/2026 10:38PM
We are currently investigating this issue.
Latest Drata ( SafeBase ) outages
Salesforce Authentication Issue - about 1 month ago
Salesforce Authentication Issue - about 1 month ago
Notification outage - 4 months ago
SafeBase AI Questionnaire Service (AIQA) Down - 6 months ago
Cloudflare Experiencing Issues - 7 months ago
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